Return & Refund Policy – Decorative Showpiece Products

We want you to be satisfied with your purchase. If you are not completely happy with your decorative showpiece, please review the policy below.

Returns

• Returns are accepted within 7 days of delivery.
• The item must be unused, undamaged, and in its original packaging.
• Products that are broken, used, or altered after delivery will not be eligible for return.
• To initiate a return, contact customer support at: sunrisestonexexport@gmail.com with your order details and clear images of the product.

Damaged or Defective Items

• If you receive a damaged or defective product, report it within 48 hours of delivery.
• Share unboxing images or videos as proof to process your request quickly.
• Eligible cases will receive a replacement or full refund.

Non-Returnable Items

• Customized or personalized showpieces.
• Items purchased on clearance or special discount (unless damaged).
• Products not reported within the specified return window.

Refunds

• Once the returned item is received and inspected, the refund will be processed.
• Refunds are issued to the original payment method within 5–10 business days.
• Shipping charges (if any) are non-refundable, unless the return is due to damage or error.

Return Shipping

• Customers may be responsible for return shipping costs unless the item is defective or incorrect.
• Ensure secure packaging to avoid damage during return transit.

Cancellation

• Orders can be canceled only if they have not been shipped.
• Once shipped, cancellation is not possible.

For any assistance or queries, please contact: sunrisestonexexport@gmail.com